Thank you for visiting CityGemsAndPearls.com! We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with City Gems and Pearls is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. This Privacy Policy is incorporated into our Terms of Service.
When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices.
If you would like to speak to a customer service representative,
please contact us via telephone at 0124-4106764 or email at support@citygemsandpearls.com.
Collection and Use of Information
As a welcome guest, you can browse our Website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means (our Website, email, telephone, etc.).
Personal information means any information that may be used to identify an individual, including but not limited to a first and last name, home or billing address, email address, and any other information associated with the foregoing.
Use of Your Personal Information
We may use the information we collect about you to:
- Facilitate your purchases and provide the services you request
- Confirm and track your order
- Respond to your inquiries and requests
- Compare and review your personal information for errors, omissions, and accuracy
- Prevent and detect fraud or abuse
- Improve our Website, services, product offerings, marketing efforts, and customer experience
- Identify your product and service preferences
- Understand customer demographics, preferences, interests, and behavior, and contact you (via email, postal mail, or phone) regarding products and services we believe may interest you
Personal Information That We May Share With Others
Service Providers:
We use trusted third-party service providers to perform certain services on our behalf, including shipping, payment processing, data management, web hosting, analytics, marketing, emailing, etc. These providers receive personal information only as needed to perform their services and are not authorized to use it for any other purpose.
Special Events:
If you choose to participate in a special event (e.g., promotions, contests), City Gems and Pearls may share your personal information with participating organizations. Unless otherwise stated, these third parties are not permitted to use your information beyond managing the event. We may also allow trusted partners to send you product or service offers that may interest you.
Compliance with Law and Fraud Protection:
We may use and disclose personal information:
- To comply with legal obligations, laws, regulations, and governmental requests
- To investigate, prevent, or act on illegal activity, fraud, or threats to safety
- To share with companies and organizations for fraud protection and credit risk reduction
- To enforce any agreement we have with you
Anonymous Information:
We may create anonymous records by removing personally identifiable information. These records may be used internally for analytics or shared at our discretion.
Suggestions and Feedback:
We value your feedback. By submitting suggestions, testimonials, or feedback, you grant us the rights to use them as described in the “Submissions” section of our Terms and Conditions.
Other Uses of Your Information
IP Address:
When you visit our Website, City Gems and Pearls collects your IP address to help diagnose server issues, analyze trends, administer the Website, track user sessions, and detect fraud or abuse. Your IP may be combined with personal data for security and personalization purposes.
Cookies and Web Beacons:
We may collect data using cookies, web logs, web beacons (pixel gifs/action tags), and other technologies. Cookies are small data files stored on your browser; web beacons are code snippets used to monitor activity.
We use these technologies to:
- Deliver ads and measure their effectiveness
- Track site usage, visitor patterns, and performance
- Improve our services and customize your shopping experience
Examples of data collected include pages visited, time spent, unique visitors, etc.
We may allow third parties to use cookies and web beacons for advertising and analytics.
You can disable cookies in your browser, but doing so may affect site functionality.
External Links
Our website may contain links to third-party sites outside our control. We are not responsible for their privacy practices and encourage you to review their privacy policies.
Accessing and Updating Your Information
If your personal information changes or you wish to access, correct, or delete it, we will accommodate such requests to the extent permitted by law.
Please email us or call one of our diamond and jewelry consultants at 0124-4106764 for assistance.
Would you like this privacy policy delivered as a downloadable PDF or Word document for use on your website or internal compliance records?